Course overview

Course details

  • Introduction & Overview

    A discussion around what the session is about. Explore and talk about personal challenges and desired outcomes

  • Understanding Emotional Intelligence (EI)

    Recognise & influence your own & other people’s behaviour. Discover the characteristics of emotionally intelligent people

  • Our Model

    An explanation of the general concept of Emotional Intelligence, why it’s relevant and what it’s used for

  • Emotional Intelligence at Work

    Encourage your people's leadership ability and their team effectiveness through using coaching and the appraisal of performance. Explore how to support cultural change

  • Your Own EI & Your Client’s EI

    Explore key Emotional Intelligence behaviours from decisiveness and conscientiousness to stress resilience and empathy

Learning outcomes

  • Now you're armed with the emotional intelligence knowledge and stratagems needed to interact to best advantage with clients and colleagues.
  • You can identify, assess and manage your own emotions and understand the emotions of others.
  • You have a working knowledge of how emotions and behaviours affect workplace performance.
  • You know how to regulate your emotions and behaviours and understand how to listen, persuade, influence and be assertive.
  • Your improved emotional intelligence is resulting in better working relationships.

Ready to book this course?

    Frequently asked questions

    The Emotional Intelligence Course equips leaders with the emotional intelligence skills needed to manage their own emotions and the emotions of others, fostering better communication and reducing conflicts. By enhancing social skills and emotional awareness, managers can create a more collaborative environment, improve decision-making, and drive team performance. This course is designed to help professionals apply these strategies to enhance leadership, performance appraisals, and support cultural change, leading to significant professional development and improved workplace dynamics

    Emotional intelligence is a cornerstone of effective communication, leadership, and client relations. This emotional intelligence course focuses on developing critical social skills and the ability to manage both personal and others' emotions. By applying these emotional intelligence skills in the workplace, participants can make better decisions, solve problems more efficiently, and build stronger relationships. With over 20 years of experience in professional development, partnering with corporations like NASA and Microsoft, we offer practical, results-driven training that enhances workplace performance and business success.

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