Course overview

Course details

  • Introduction & Objectives

    Learn about personal negotiation challenges and decide the outcomes you're looking for

  • Attitude

    Successful negotiation is collaborative and leaves people feeling good about what they've achieved. Top negotiators all possess 10 specific traits that we'll share with you

  • The Six Stages

    Discover the six stages of successful negotiation: Preparation, Boundaries, Listening, Clarity, Control and Closing

  • Tactics You’ll Encounter

    Deal with the negotiation games people play, from “Constant change of position” to “Splitting the difference”

  • Other Situations

    Adapt to remote negotiations on the telephone, either one-to-one or on a group conference call. What to know if using email, and how to alter your approach in international negotiations

Learning outcomes

  • You'll be able to negotiate successfully in any situation and know how to keep it friendly throughout.
  • Research and preparation are needed to engage the other party but you'll know exactly how to conduct these.
  • The other side may employ a variety of tactics to come out on top but you'll be prepared, whether it's face to face, on the phone or an international negotiation.
  • You'll also be armed with effective communication skills such as flexibility, and the emotional intelligence required to understand the other person’s needs.
  • You'll also be armed with the ability to set clear boundaries and remain in control.

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