How to find fluency, and tackle word-mangles and goldfish moments
Written by Working Voices • 29 October, 2024
Presenting Article
Want to say it like it is? Speaking in an articulate way is a skill that can be learned with practise. Soaring presentations that thunder with authoritative, game-changing points bring applause and glory. But if your words dry up and you find yourself silently mouthing like a goldfish, you risk walking off stage to the sound of your own footsteps. Here’s how to do it all a bit better next time.
We all have our off days. After the Gettysburg Address, one of the most influential speeches in US history, Abraham Lincoln was left feeling he “did not score” because there was very little applause.
To be a noted speaker is a nice place to be. When you sound like a leader, people trust you. Being articulate can make all the difference in changing minds, pitching an idea, or closing a deal. For articulate, fluent speech you just need to follow a few simple rules.
Articulate speech is the ability to talk fluently, persuasively, and without hesitation. These three points each have a connection to deeper processes going on in the mind.
Articulate speech can be regarded as being in control of these mental processes, including the ability to stop them being disrupted. Once you’ve nailed it, your words flow with fluency, streaming along in a current of opinion that can carry people with you.
The mental processes behind articulate speech begin with having something to say. It’s important to know how to say it coherently and persuasively, sticking to the point and successively managing nerves. Articulacy breaks down into three components:
The biggest barrier to articulacy is not getting to the point. Rather than being too wordy, the most common problem is not enough focus or structure. A stream of consciousness is not the same as articulately making a point – you might be speaking but you’re not saying much.
To say something that makes people take notice, start with a clear idea. In an informal conversation, it helps to make your point quickly. In a presentation or negotiation, it can be better to build your case. Either way, clearly developed ideas inspire a fluent way of speaking that’s full of self-belief, commitment, and the gravitas that urges people to listen.
Sometimes, you might be speaking about ideas that you don’t feel personally motivated by, for example in a work presentation. You can still speak with enthusiasm and fluency by clearly understanding the idea at the heart of your talk.
Decide the conclusion you want people to understand, think too about the emotion involved. Do you want people to feel inspired, persuaded? Or just joyful that you’ve finished? From there, work backwards. How are you going to get to your conclusion? Where are you going to start?
Fluent speech is only a part of being articulate. Children can speak fluently about something important to them – a film for example, where they tell you at length about the ending, the car journey there, the man (what man?), the beginning, the ending again, and their homework. But kids lack structure, they aren’t as articulate as adults.
A stream of consciousness shows enthusiasm but isn’t very persuasive, better to bring some structure to your thoughts. Structure can be learned as habit, where you think about a beginning, middle, and end. It also helps to think about the person you’re talking to. This is where children struggle. More mature minds find room for empathy.
Whatever you want to say, it never hurts to begin with some context. “I saw a film”, or “this morning, I want to tell you about X”, for example. From there, you can move on to your main focus – such as evidence for your argument.
Your beginning, middle and end can be as short as you want. Nevertheless, you need each of them. Together they form a coherent argument – which is essential when you need to be persuasive: “I saw a film, it changed my life. You should see it too.”
Enthusiasm is great for fluency. To be persuasive, you need structure. But both can be disrupted by hesitation. Leaving aside deeper issues best tackled through speech therapy, managing hesitation is an important part of articulacy. Take a moment to breathe, slow down, and take back a little control.
Mangled words can sound like a language you’ve just invented. At least you can unpick them and try again. Silence always feels worse. If anxiety starts to make your mind spin, words can be flung out of reach. It can be hard to know what to say next. Recovery is possible, but better to prepare in a way that might stop problems like this happening in the first place.
Let’s go back a couple of steps. Fluency, the opposite of hesitation, comes from an enthusiastic, fearless commitment to say what you want to say. This is heartfelt self-confidence and it can be replicated even in the most nerve-wracking situations.
By thoroughly knowing your material, finding conviction in the key points you want to hit and practising them well, you can build up confidence that will stay with you even if your mind wanders. Like a secure handle to hold when hesitation creeps in, preparation protects both your ideas and your fluency in delivering them.
It’s easy to slip into habits that get in the way of articulacy. Common problems include the following, in no particular order.
Lack of conviction The person you’re speaking to wants to know how seriously they need to listen. This helps them decide how they should respond. To help them work this out, they assess more than what you’re saying.
Your choice of words represents only one of three ways in which you communicate. Other information comes from body language and from presence. Body language – eye contact, and open gestures rather than defensive postures – invites people to listen. Presence – confidence, poise, gravitas, and charisma – can encourage people to take you seriously.
People quickly build a picture of the overall message you’re presenting. Poor body language and weak presence undermine your message no matter how well chosen your words. Being articulate isn’t just about speaking, it’s about talking with conviction. This is because speaking is about being heard.
Staccato speech Staccato speech breaks up into hesitant sentences or phrases. This gives a pattern of speaking that sounds clipped and choppy, almost like a series of short bursts.
Politicians sometimes speak like this. Their words count, they’re on camera, they sometimes slip into a deliberative, halting way of speaking. Staccato speech can also indicate an intelligent though fragmented line of thought, think of the character Ross in Friends.
Try and identify what exactly it is that makes your words sound staccato. Voice exercises and practising fluid sentences make a good start. Try to breathe through a sentence so that you develop an even flow to your words. If you really struggle, you may want to see a speech therapist for voice coaching.
Losing the audience Speech is about communicating; other people are 50% of the equation. Reading your notes aloud in entirety, launching into an emotional stream of consciousness, or racing through your script just to get to the end may lead to you being remembered for all the wrong reasons.
Think of being on a train or a plane. Someone in the crew gives on update – rattling through the information at 100mph. Their delivery clearly indicates they’ve done this a hundred times before, they’re bored, and they aren’t that fussed whether you only pick up one word in 10. Cantering through their script, they’ve left the audience behind and aren’t too bothered about it.
It’s hard to follow words spoken by someone who’s not really thinking about other people. Think of a mumbling teen who’s not that bothered whether you’re listening or even there at all. If you’re not interested in what you’re saying, no-one else will be.
Brain fog We’ve all been there. One minute, you’re in the middle of saying something, the next you’re…you know…umm.
Try to anticipate brain fog so that you can prepare mental anchors – words or phrases that will help you stay securely anchored to your thoughts. Key points of focus will help you stay on track. Sometimes, in practising a speech, a particular point can be hard to remember. Recognise the stumbling block and find a way to make it easier to recall.
Building structure into the way you speak will help you stay in the moment – whether in a one-off presentation or in routine contributions to meetings.
At Working Voices, our presentation skills courses will help you develop an articulate way of speaking. Our foundation course helps beginners develop their mindset, body language and skills in building rapport. Our intermediate course includes components on structure and delivery, while the advanced presentation skills course looks at outcome thinking and ensuring your message is remembered long after you’ve left the room.
These skills are brought together in our keynote speaking training course, which also helps with the core components of using your voice:
By speaking articulately with confidence, saying what you want to say, you’ll leave your audience wanting more, you’ll be remembered for your professional delivery, and you’ll have nailed a key cornerstone of leadership and communication.
Get our latest insights by subscribing to our newsletter. Each week you'll receive updates helping you to understand and respond to the challenges facing your organisation. We won't share your details with anyone and you can unsubscribe at any time.
Learn to tackle the day-to-day challenges faced by women in the workplace with confidence, control and conviction.
This fast-paced interactive talk delivered by our motivational keynote speakers provides insight on how women can communicate with more impact and how they can develop within a leadership role by enhancing their personal presence. Our women’s speakers aim to help you build the confidence to be included in meetings, and raise your visibility as an authentic and influential leader. This talk can be tailored to your business and any specific requirements you might have.
The founder and CEO of Working Voices, Nick Smallman has been at the top of his profession for 25 years. Advising global blue-chip clients on engagement, productivity, and retention, he counsels leaders on increasing revenue via simple cultural adjustments.
Overseeing the successful expansion of Working Voices across the UK, the US, Asia, and the Middle East, Nick supports the leadership and communication capabilities of clients in a wide range of sectors. In particular, he has advised companies such as JP Morgan, Barclays, Sony, Nomura, M&S, and Blackrock for more than 15 years.
Developing his reputation for thought leadership, in recent years Nick has been leading work on The Sustainable Human, the subject of his forthcoming book. A concept unique to Working Voices, The Sustainable Human offers a package of solutions focusing on leadership enablement, future skills, and cultural harmony.
Working closely with HR specialist Mercer, Nick has developed solutions to four key modern workplace challenges:
“I’m excited to share the conclusions of three years of research that, if implemented, can make an immediate practical difference to leaders and their organisations.”
All articles by Nick Smallman
Our motivating keynote speakers will help you to gain an understanding of how you present yourself to others and how they identify with you. You’ll also gain an understanding of how influence and the development of a personal brand can enhance your impact. In this enthusing talk our expert business speakers will explore the practicalities and techniques involved in developing a suitable personal brand and creating a strong personal impact.
Networking skills are important for achieving success in business. This talk delivered by our engaging keynote speakers will provide you with an insight into good networking etiquette. Our business speakers will focus on understanding the importance of networking, how to plan and prep before an event. You’ll learn some good tips for reading group body language and some essential icebreakers to get you started.
Parents all over the world are becoming increasingly worried about the effect of screen use on their children’s mental health. In addition to a lack of understanding as to what they are looking at there is the deeper issue of how online behaviour is shaping the way that children think and form relationships. We unpack the neuroscience behind the addictive nature of screen time and offer a blueprint to help parents coach their children towards a more fruitful relationship with the internet.
The internet is lauded as a giant leap for communication and a vehicle for mass connection in a busy world. What is also becoming clear is the opportunity for bad actors to manipulate important social, cultural and political conversations through the dissemination of misinformation and disinformation. We lay bare the methods that are used to inject confusion and grievance into the conversation and how we as consumers are not naturally wired to combat this. We will offer a framework to help protect you from fake news, distraction and getting sucked in to destructive communication
70% of people will experience a genuine fear of being exposed as not good enough, of being a fraud in their working lives; this talk will help you combat such feelings and deliver practical guidance that will help you feel confident and comfortable when taking on the next big challenge.
In a world dominated by showmen, charismatics and influencers it is becoming more and more difficult to find leaders that are intellectually credible as well as influential. The ability to think critically is being downgraded while the ability to attract attention is lauded. It is possible to do both and we will show how strong mental models can underpin a long-term leadership persona.
The self-help industry is an ever expanding and hugely popular vehicle for personal development. Humans have an innate desire to improve themselves and raise their status – what’s not to love? However, some of the ideas and tropes used in many of the self-help products available rely on flawed thinking to be successful. We explore 6 major themes, deconstruct their effectiveness and relevance in the modern world and provide an alternatives that are more effective.
“Your personal brand is what people say about you when you’re not in the room.” Jeff Bezos (Founder and Chairman of Amazon) that’s why it matters so much. It’s all about creating the right external impression, ensuring it is authentic and makes you stand out from the crowd. This inspirational talk by our expert keynote speakers will explore the methods, techniques and practises of developing an authentic personal brand that gets you noticed.
Presenting can be a daunting ordeal at the best of times but this highly interactive and fast paced talk will help build your confidence and improve your delivery with any audience. Our keynote speaker will take you through how best to prepare for your big moment, along with helping you look and sound the part as well.
TED Talks can be both informative and inspiring, but how do the best speakers deliver their message with such impact? In this talk, one of our inspiring keynote speakers will walk you through the TED method and help you deliver your very own idea with confidence and precision.
Emotional intelligence is about the ability to identify, assess and manage the emotions of yourself, of others and of groups. Having a high EQ will improve your ability to maintain good working relationships and communicate successfully. This highly interactive talk will give you a practical insight into how emotional intelligence works. Our expert keynote speakers will give you a concise overview of the emotional intelligence know-how and stratagems you need to interact commendably with clients and colleagues.
Making a good impression and having a strong personal presence is an important part of being successful in business and in life. Personal impact is about having presence and charisma. In this engaging talk our motivational keynote speakers will explore what both of these actually mean, what they look like and feel like. We will look at the practicalities of each and punctuate both topics with brief exercises to help you to become more aware of the way you interact with others. This is an exciting and interactive talk which our expert business speakers deliver in an inspirational style.
Successful people are super communicators – they think clearly and are expert at interacting with others. They understand themselves, other people and know that superior relationships are the cornerstone to a fulfilling life These characteristics are learned attributes. Now you can master these skills and behaviours and work towards becoming a super communicator yourself.
Improving your influencing skills is important in helping you to build better rapport and have positive relationships with your clients and colleagues. This fast-paced talk delivered by our expert business speakers helps you to explore and develop your existing influencing skills. Our inspiring keynote speakers will focus on maintaining mental and linguistic flexibility when interpreting and presenting information helping you to become an effective influential leader. Our keynote speakers can adapt this talk to your business needs and requirements if requested.
Our sentiments and feelings towards people are created by our own experiences but we’re not always aware of how those sentiments affect the way we act towards people and make decisions about them. Our engaging keynote speakers will bring to light your unconscious bias in this thought provoking talk: how it works, the affect this has on decision making and most importantly, what you can do about it; making sure you are the inclusive leader you wish to be.